Alison Kelly Photography
Alison Kelly Photography
 

Customer Service

Shipping & Returns Policy

Privacy Policy Security Policy Shipping & Returns Policy

Orders will be shipped via USPS first class mail within 5 business days. Please expect another 3-5 days for delivery.

Although we make every attempt to get your shipment to you safetly, we can not quarantee that it will not get damaged during shipping. We understand that these things happen and we are happy to work with you to make things right. In order to make this process run more smoothly, please read through our returns policy.

DAMAGED: If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement of your order or refund. If, upon opening your package, you find the contents damaged, please keep all of the original packaging and notify us immediately via email ( ak@alisonkellyphotos.com )

WRONG ITEM(S): Accidents happen, if your purchase isn't right, you may return the item within 30 days of receipt. Alison Kelly Photography will issue refunds or store credit for items returned in the original packaging in sale-able condition. Please contact us in advance and please return the item with care using the original packing when shipping. Poorly re-packed items may result in a refused refund.

After 30 days, merchandise may be refunded with store credit on a case by case basis.

Please be sure to have the following information at hand: order number, item description, & shipping addressee name. Also, please provide a copy of your receipt in the return shipment.